Customer Care

EmpireCo. doesn't just build houses; we guide our clients through the design, construction, and closing phases so they feel confident each step of the way. Our team is always happy to provide advice and resources.

A mom holds the hand of her young son while carrying a baby on a walk.

Customer Care Information

Post-closing our Customer Care team is available for the duration of the warranty period of your new home. We offer a 30 day and 12 month warranty appointment to address any questions or concerns you may have. Please note that all warranty service requests must be made in writing to comply with the terms of your warranty.

A townhome neighborhood that features large, spacious townhomes.

HOA Management

HOA management is designed to create and maintain a pleasing & cohesive physical appearance within the community. HOA's provide services for:

  • Lawn Care
  • Snow Removal
  • Garbage & Recycling

Have questions about our HOA management?

Contact Us

Homeowner Guide

Download your copy of the EmpireCo. Homeowner Guide for an overview of our home building process—from initial consultation to final walkthrough.

Download Guide
A flat lay of Empire Co's homeowner guide on finishing options for a home.

Your EmpireCo. Team

We've been helping homebuyers find their dream homes since 2008, and we'd love to help you find yours. Don't hesitate to contact our team with any questions.

Already working with us? Log in to your builder portal account.